Effective Date: September 13, 2026
These Terms and Conditions (“Terms”) govern your access to and use of https://smartgrowthworks.co (the “Website”) and the services offered by Smart Growth Works (“Smart Growth Works,” “we,” “us,” or “our”).
By accessing the Website, submitting a form, scheduling an appointment, purchasing services, or otherwise using our services, you agree to these Terms and our Privacy Policy.
If you do not agree to these Terms, please do not use the Website or our services.
1. Eligibility and Business Use
You must be at least 18 years old and legally able to enter into a binding agreement to use our services.
If you act on behalf of a company or another organization, you represent that you have the authority to bind that organization to these Terms.
2. Our Services
Smart Growth Works provides AI automation, lead management, customer follow-up, appointment booking, customer relationship management, digital marketing, consulting, implementation, and related business services for small businesses, entrepreneurs, creators, and local service businesses.
The exact scope, schedule, deliverables, price, payment terms, and client responsibilities for paid work may be described in a proposal, order form, invoice, service agreement, or statement of work.
If a signed service agreement conflicts with these general Website Terms, the signed agreement will control for that specific engagement.
3. No Guarantee of Business Results
We aim to provide useful systems and services, but business outcomes depend on many factors outside our control.
Unless expressly stated in a signed agreement, Smart Growth Works does not guarantee:
A specific number of leads or appointments
Increased sales, revenue, or profits
Search-engine or advertising results
Customer responses or conversions
Uninterrupted access to third-party platforms
Any particular return on investment
Past results, estimates, demonstrations, examples, or projections do not guarantee future results.
4. User and Client Responsibilities
You agree to:
Provide accurate, current, and complete information.
Supply required content, credentials, approvals, and feedback in a timely manner.
Maintain the security and confidentiality of your accounts and login credentials.
Review and approve workflows, messages, campaigns, and business information before they are activated.
Use our services in compliance with applicable laws, regulations, platform rules, privacy requirements, advertising rules, telemarketing laws, and messaging requirements.
Obtain and document valid consent before contacting leads or customers by telephone, SMS, email, or automated technology when consent is required.
Promptly notify us of unauthorized access, inaccurate information, customer complaints, or compliance concerns.
You remain responsible for your business decisions, offers, representations, customer relationships, data, products, services, and communications unless a signed agreement expressly assigns a particular responsibility to Smart Growth Works.
5. Acceptable Use
You may not use the Website or our services to:
Violate any law, regulation, court order, contractual obligation, or another person’s rights.
Send spam, deceptive communications, unlawful telemarketing, or messages without legally required consent.
Upload malware or interfere with the security, availability, or performance of any system.
Misrepresent your identity, affiliation, products, services, authority, or business results.
Collect, use, store, or disclose personal information unlawfully.
Promote fraudulent, abusive, prohibited, or harmful activities.
Copy, reverse-engineer, resell, or exploit our systems, materials, or services except as authorized in writing.
We may suspend or terminate access when we reasonably believe these restrictions have been violated.
6. Communications and Electronic Consent
You agree that Smart Growth Works may communicate with you electronically regarding your inquiry, appointment, account, transaction, or services.
Where permitted by law, electronic communications satisfy any legal requirement that communications be provided in writing.
Marketing email and SMS communications are governed by the specific consent you provide and your right to withdraw that consent.
Withdrawing marketing consent does not prevent us from sending non-marketing communications reasonably necessary to provide requested services, complete transactions, protect account security, or comply with legal obligations.
7. SMS Messaging Terms
When you separately and expressly opt in, Smart Growth Works may send SMS or MMS messages concerning:
Inquiries and requested information
Appointment confirmations and reminders
Customer-care communications
Service updates
Follow-up communications
Promotional or marketing offers consistent with your consent
Message frequency varies. Message and data rates may apply.
Reply STOP to unsubscribe from text messages at any time. Reply HELP for assistance or email [email protected].
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier availability and your mobile service.
Your mobile opt-in information and SMS consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
For more information about how we collect and use personal information, review our Privacy Policy at:
https://smartgrowthworks.co/privacy-policy
8. Fees, Billing, and Taxes
Prices and payment schedules will be stated at checkout or in the applicable proposal, invoice, order form, or service agreement.
You agree to:
Pay all authorized charges when due.
Provide accurate and current billing information.
Pay applicable taxes unless they are expressly included in the stated price.
Notify us promptly of billing questions or errors.
Late payments, declined payments, chargebacks, service pauses, cancellations, and refunds will be handled according to the applicable signed agreement or written offer.
If no separate cancellation or refund policy is provided, contact us before purchasing to confirm the terms governing that service.
Nothing in these Terms limits any non-waivable rights available under applicable law.
9. Appointments, Cancellations, and Rescheduling
When scheduling an appointment, you agree to provide accurate contact information and make a reasonable effort to attend at the confirmed time.
Any cancellation, rescheduling, no-show, or deposit rules displayed during booking or stated in a service agreement will apply to that appointment.
10. Intellectual Property
The Website and its original content, branding, text, graphics, designs, workflows, templates, and other materials owned by Smart Growth Works are protected by applicable intellectual-property laws.
Subject to these Terms, we grant you a limited, revocable, nonexclusive, and nontransferable right to use the Website for its intended purpose.
Ownership and permitted use of custom client deliverables will be governed by the applicable service agreement.
Unless otherwise agreed in writing, you retain ownership of materials you provide to us and grant Smart Growth Works permission to use those materials as reasonably necessary to provide the requested services.
11. Feedback
If you voluntarily provide suggestions, recommendations, or feedback, you authorize Smart Growth Works to use that feedback without restriction or compensation.
We will not publicly identify you as the source of the feedback without your permission.
12. Third-Party Platforms and Services
Our Website and services may rely on third-party platforms, including HighLevel/LeadConnector, Stripe, Google, telecommunications carriers, hosting providers, analytics providers, and other software or service providers.
Third-party services are governed by their own terms and privacy policies.
Smart Growth Works does not control and is not responsible for third-party:
Outages or service interruptions
Platform changes or discontinued features
Account suspensions
Pricing changes
Data-handling practices
Security incidents
Delivery failures
Other actions or omissions
13. Website Availability and Changes
We may modify, suspend, or discontinue any part of the Website or our general service offerings at any time.
We do not guarantee that the Website, our services, or any third-party integration will always be available, secure, complete, accurate, or error-free.
14. Disclaimers
To the fullest extent permitted by law, the Website, its content, and general information are provided on an “as is” and “as available” basis.
Smart Growth Works disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Information provided through the Website is general business information and is not legal, tax, accounting, or financial advice.
Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you.
15. Limitation of Liability
To the fullest extent permitted by law, Smart Growth Works and its owners, personnel, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.
This includes lost profits, revenue, data, goodwill, business opportunities, or anticipated savings arising from or related to the Website or our services.
To the fullest extent permitted by law, our total liability relating to the Website or services will not exceed the amount you paid Smart Growth Works for the specific service giving rise to the claim during the six months preceding the event giving rise to liability, or $100 if you paid nothing.
This limitation does not apply where prohibited by law or to liability that cannot legally be limited.
16. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Smart Growth Works and its owners, personnel, and contractors from claims, losses, liabilities, damages, judgments, costs, and reasonable attorneys’ fees arising from:
Your unlawful use of the Website or services
Your content or communications
Your violation of these Terms
Your violation of applicable laws or platform rules
Your infringement of another person’s rights
17. Suspension and Termination
We may suspend or terminate access to the Website or services because of:
Nonpayment
Unlawful or harmful conduct
A violation of these Terms
A security or compliance risk
Misuse of third-party platforms
Any other reason permitted under an applicable service agreement
Provisions that should reasonably survive termination will remain effective after termination.
18. Governing Law and Disputes
These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules.
Before filing a formal claim, you and Smart Growth Works agree to make a good-faith effort to resolve the dispute through written notice and informal discussion for at least 30 days.
Unless applicable law requires otherwise, courts located in Wicomico County, Maryland will have exclusive jurisdiction over disputes arising from these Terms, the Website, or our services.
Nothing in this section prevents either party from seeking appropriate relief in small-claims court or emergency injunctive relief where legally available.
19. Severability and Waiver
If any provision of these Terms is found to be unenforceable, it will be modified to the minimum extent necessary or severed.
The remaining provisions will continue in effect.
Our failure to enforce a provision does not waive our right to enforce it later.
20. Assignment
You may not assign these Terms without our prior written consent.
We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or transfer of the applicable business.
21. Entire Agreement
These Terms, our Privacy Policy, and any applicable proposal, order form, invoice, or signed service agreement constitute the agreement concerning their respective subject matter.
A signed service agreement will control if it expressly conflicts with these Website Terms for a particular client engagement.
22. Changes to These Terms
We may update these Terms periodically.
Revised Terms will be posted on this page with an updated effective date. Your continued use of the Website or services after revised Terms become effective constitutes acceptance to the extent permitted by law.
23. Contact Us
For questions about these Terms, contact:
Smart Growth Works
Email: [email protected]
Website: https://smartgrowthworks.co